How To Return An Item To Us

USE THE "RETURN/EXCHANGE FORM" Shipments from Bugabee Boutique are packaged with a customized "Return/Exchange Form". Simply fill out the form and enclose it with your shipment.
If you don't have the original "Return/Exchange Form", please contact us. We'll be happy to e-mail, mail or fax you another.

SEND US YOUR RETURN For your protection and to help ensure you get a full refund, we recommend the following: 
Use the original packaging materials and box.Ship the return with UPS or USPS with insurance.

Send your return to:

GET A REFUND OR STORE CREDIT
1-2 weeks upon receipt and inspection Bugabee Boutique will issue a refund of the purchase price paid less any coupons, point discounts, shipping charges and gift wrapping fees, if applicable.

For example, if you return an item that is $20 and used a 10% off coupon, $18 will be refunded. Additionally, if the merchandise being returned causes the original order total to fall below $65, the value of our Free Shipping promotion will be deducted. The value of our Free Shipping promotion is $4.95.

The original purchasing credit card is issued a refund within 5 business days of receipt of product(s). It typically takes 1-5 additional business days for the refund to post or appear on a credit card statement.

Items received as gifts are eligible for store credit or item exchange.

Shipping and gift wrapping charges are not refundable unless there was an error on our part.

If the order being returned took advantage of a promotion, i.e., free shipping or a coupon, the value of the promotion will be deducted from the refund. The value of Bugabee Boutique’s Free Ground Shipping for orders over $65 is $4.95.

Refused shipments/orders will be assessed a 10% restocking fee, the cost of return shipping, or both at the discretion of Bugabee Boutique. The assessment will be deducted from the refund amount.

WE HOPE THIS HELPS!
If not, please feel free to contact us. We're happy to be of service. You can reach us via our toll free number during our normal business hours of 8AM - 8PM CST Monday through Friday or any time via e-mail!
303.464.1720 or BugabeeBabyBoutique@q.com
We make every effort to respond within one business day or less!